Dr. Martens High Heels Goth Punk Sexy Lingerie Plus Size

FREQUENTLY ASKED QUESTIONS
Skip to Dr Martens Questions

1. How long does shipping take?
   Regular Shipping which is UPS Ground can take anywhere from 3-7 Business days from the shipment date.
   
   
2. Can I get it faster?
   Yes, we offer express shipping at an additonal charge. See the shipping info page for pricing and related information.
   
   
3. What's your returns policy?
   Click here to go to our terms page which will explain all that.
   
   
4. What forms of payment do you accept?
   Click here to go to our terms page which will explain all that to you.
   
   
5. Where are you located?
   Toms River, NJ
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6. If I order using my credit card when will it be billed and to whom?
   Credits are NOT billed until the order is shipped. Your credit card statement will be billed to W F, Inc.
   
   
7. If I have a style/item number, but I can't find the product on your web site can you special order if for me?
   No, if a product is not listed on our website it is because we do not carry it. Sorry. But you may also want to check out our Clearance Store of discontinued merchandise.
   
   
8. If I order from you, how long can I expect to wait for the stuff to arrive?
   Typically it takes 2-3 weeks for delivery on items that are not in stock. For items that are in stock usually no more than a week. If you want express shipping click here to see our shipping chart.
   
   
9. Do you ship overseas?
   We can ship to Canada. You must pay by International Money Order using our printable order form.
   
   
10. Do you take CODs?
    No, do not accept COD payments.
    
    
11. Can I pay by Check or Money Order?
    Yes. See our terms page for detailed instructions.
    
    
12. Do the women's sexy boots and shoes run true to size?
    They actually run somewhat small. They are cut very narrow. Many people go up either half or one full size to compensate depending on the width of their feet.
    
    
13. If I wear large sizes and the size I need isn't mentioned on that style can you order it for me?
    Unfortunately we cannot. The sizes specified are all the sizes we have available.
    
    
14. How do I get a catalog?
    Sorry, to keep our prices low, we do not offer a paper catalog.
    
    
15. What sizes does "Regular One Size" clothing fit?
    Generally fits women's sizes 3 through 12.
    
    
16. Do your shoes come in wide widths?
    Unfortunately they do not come in wide widths at this time.

DOC MARTENS QUESTIONS

1. Where in my local area can I find a store that sells Docs?
   Since we are not Dr. Martens, we would not know. The purpose of these Doc pages is to give you the option to buy via mail order from our store in New Jersey.
   
   
2. What's the difference between Smooth and Greasy?
   Smooth is high shine. Greasy is a dull finish. Smooth is a hard leather. Greasy is a soft leather. Smooth can be polished. Greasy can only be polished with Dubbin.
   
   
3. Do Docs come in half sizes?
   No, sorry. Half sizes are not available.
   
   
4. Are the Soles of Docs oil resistant?
   Yes, they are Oil Resistant, but they are not Oil Proof.
   
   
5. What are the differences in soles?
   See our page of Dr Martens Soles Photos.
   
   
6. All those different leather styles/finishes... what do they mean?
   See our Dr Martens Leather Finishes Decriptions Page.
   
   
7. If I have a style # but can't find it on your website can you special order it for me?
   No, sorry, any Docs we are able to get are listed on our website. But you could try using the Search Box on our site to find the Style #.
   
   
8. If I order using my credit card when will it be billed and to whom?
   Credits are NOT billed until the order is shipped. Your credit card statement will be billed to W F, Inc.
   
   
9. My Docs are in need of repair, can you help me?
   If you bought your Docs from us less than 14 days ago refer to our terms page for instructions. If you did not buy your Doc from us we suggest you either contact the retailer you did buy them from or if they are very old contact Doc Martens to find out about any warranties they might offer.
   
   
10. How can I contact Dr. Martens directly?
    Dr. Martens has a website www.drmartens.com
    
    
11. I heard that Dr. Martens come with a life time warranty? Is that true?
    That is false. Although Dr. Martens will replace defective footwear, it has no expessed warranty.
    
    
12. I have a problem with my Docs and need them repaired? What can I do?
    You can try bringing them to a local shoemaker. Another solution may be to take them back to the place of purchase. Many stores will attempt to have them repaired, but you should know that they are under no obligation to do so.
    
    
13. I can't seem to find a specific pair of Docs. How can I find them?
    The best way is to know the style number and the color. There are many slang expressions when it comes to Docs. This can create a problem in locating the right pair. Also you should know that there are always new styles and colors coming out and older ones discontinued, so it may be impossible to find the exact pair you are looking for. IF IT'S NOT ON OUR WEBSITE WE ARE NOT ABLE TO GET IT. If you've search this site and could not find your style you may also want to try looking at our Discontinued Dr Martens Store
    
    
14. If I order from you, how long can I expect to wait for my Docs?
    If the style, color and size are in stock, allow 2-3 days for order processing and depending on what part of the country you are in, delivery typically takes 7-10 business days. If the Docs you are ordering are not in stock, we can usually get them to you in 3 to 4 weeks. If you are familiar with Dr. Martens, you know all about past availability problems, so it is ALWAYS best to plan on a 3 to 4 week wait, especially with rare styles. To check to see if the Docs you want are currently in stock you can call 732.557.6394 9am-5pm EST Mon-Fri.
    
    
15. But I need my new Docs soon. What is the best way to be sure I'll get them on time. It is always best to allow yourself as much time as possible when ordering Docs. Be wary of companies that promise quick delivery. If you absolutely need your Docs in a hurry, there are 3 things you should consider.
    
    
1. Always check on availability. You can do this by calling us at 732.557.6394 between 9am and 5pm EST Mon-Fri.
2. Request one or two day delivery (additional charge), especially for people not on the East Coast.
3. Consider a similar style or color. There are many styles of Docs that are very similar to each other. Take the time to examine all the Dr. Marten pages.

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